The Myth of the Exceptional Employee

Hiring and managing employees is arguably one of the most important aspects of running a business. There is a common pitfall that I’ve seen in businesses of all sizes and stages of growth: the tendency to become dependent on the unlikely skill combinations of rare individuals.

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Break it Down

In 1994, I took my first job as a burger-flipper at Wendy’s. (Actually, they started me on fries — I had to work my way up to burger flipper). I was fortunate in a number of ways to have the opportunity to learn a handful of things from that job: most especially, the keys to […]

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Nightmare Clients and How to Avoid Them

This week, I interviewed my long-time personal friend and business ally, Alice Osborn. The video is at the end of this blog post, where Alice shares some of the things that she has learned about weeding out the wrong clients and attracting more of the right ones. She also wrote her own blog post on the […]

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3 Reasons Your Business Is Not Making Enough Money

Since 2007, I’ve worked with businesses of many types, and I’ve found one complaint to be universal: “We need more customers!” While many businesses are struggling due to lack of revenue, I find that the reason for the shortfall is often not what the owner thinks it is. Businesses that are desperate to increase revenues […]

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Pain and Conscious Evolution

One question I have been asking myself, as I notice the pain in my upper back slowly beginning to subside: why is it that things have to become a crisis before they get my attention, and what will it take to interrupt this pattern? Most of the time, opportunity does not wait. The situation with […]

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Integrating the Spirit of Christmas as a Year-Round Discipline

I’ve always had a love-hate relationship with traditions. Sometimes, I have looked forward to them. Other times, I have dreaded them and look forward to getting them over with. I have long since decided to stop looking for meanings in things (e.g. the meaning of Christmas) and instead look for new and helpful ways to […]

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The Key to Preventing Stall-Out

I’m a huge believer in doing things strategically. At the same time, I’ve come to recognize over the years that this tendency of mine is just as much a liability as it is an asset. I have learned that when I become obsessed with strategy, my tendency is to do nothing at all. I start […]

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Resist the Temptation to Re-Launch

As I close out the year, I reflect on the fact that my writing stalled out in 2016. This is not the first time this has happened. Since 2007, the year that I decided to make my writing the focus of my professional efforts, I have experienced several ups and downs with my writing practice. […]

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The #1 Reason Businesses Leave Money on the Table

Small business owners often struggle year after year to bring in enough cash to keep things going. Operating in constant “survival mode” is draining and leads to disillusionment. Most tragically, it usually can be avoided. The irony of the situation is that we tend to ignore our biggest opportunity, even when it is sitting right […]

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The Simplest Way to Avoid Content Burnout

It happens all the time. You start a blog with the best of intentions, and you throw up a Facebook page. You invite all of your friends and business contacts to connect to it. You watch the numbers starting to grow. You pledge to blog every week and post on your social media pages twice […]

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